1. RIGHT OF WITHDRAWAL
You have the right to withdraw from your order within 14 days, without giving any reason.
The withdrawal period is counted from the day of the delivery of the last item(s) in your order.
To exercise your right, you can send during this period an email at firstname.lastname@example.org mentioning your decision to withdrawal.
From that moment, you have again 14 days to send the product(s) back to the address below :
Rue de Flandre 53
The item(s) must be returned in its original state and in its original packaging.
Bel'Arte reserves the right to reject returned items or refuse a refund if the items have been damaged, used or worn. Furthermore, sale or personalized items can't be returned or exchanged.
The shipping costs to return the item(s) are always at your charge.
Bel'Arte will refund your order when we have received the returned item(s) or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit
2. WARRANTY AND CUSTOMER SERVICE
Warranty does cover only manufacturing defects.
Warranty does not cover the replacement of consumables (batteries, bulbs, etc.), abnormal or inappropriate use of product, defects and their consequences associated with the use of the product other than for its intended purpose, or defects and their consequences associated with any external cause.
If you believe you have a warranty claim, please contact us by mail at email@example.com within 30 days after the date of purchase. Join the store receipt or a proof of purchase, picture(s) of the suspected defect and a brief description of the claim. After this period, warranty will no longer apply.
Once the claimed defect, you have 14 days to return the purchase at Bel'Arte - Rue de Flandre 53 - 1000 Bruxelles - Belgium. However, shipping costs are at your charge.
In case of real default and after Bel'Arte has given its written approval, the product will be repaired or replaced by the same model or similar product if this one is out of stock. In any case the product will refunded.
The products sold on this website benefit from the legal guarantees covering conformity and hidden defects as well as the manufacturer’s guarantee, whose scope and duration varies according to the product and brand.
Bel'Arte strictly limits the guarantee it offers on the goods it supplies to that provided by its own supplier. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes. Where the conditions and scope of this guarantee so permit, Bel'Arte will in any case restrict its involvement by replacing defective products or reimbursing the purchase price ; the customer may not claim additional compensation.
Bel'Arte shall under no circumstances accept liability for any failure on the part of its supplier to meet its warranty obligations.